Refund Policy

NoN professional sells Deep AI Analysis credits, a digital good that is delivered and made available for use immediately after purchase. Because of this instant digital delivery, we follow the policy below.

All sales are final

Once your digital credits have been delivered to your account (i.e., your balance has been topped up) or you have accessed/used any portion of them, the purchase is final and non-refundable. This applies regardless of whether you go on to use all of the credits you purchased.

Exception: technical delivery failure

The only exception is a verified technical failure of delivery — for example, you were charged by Lemon Squeezy but your credits never appeared in your account, and our support team is unable to resolve the issue by manually crediting your account. In that case, contact support (see below) with your order number and we will investigate. If we confirm a delivery failure that cannot otherwise be fixed, we will issue a refund for the affected purchase.

How to request a refund review

Email privacy@non-professional.com with your Lemon Squeezy order number/receipt and a description of the delivery issue. We aim to respond within 24-48 business hours. Refunds, when approved, are issued to your original payment method through Lemon Squeezy and may take several business days to appear depending on your bank or card issuer.

Chargebacks

If you believe you were charged in error, please contact us first so we can resolve it directly — filing a chargeback with your bank or card issuer without contacting us first can delay resolution and may result in suspension of your access to the App.

Payment processor

All purchases are processed by Lemon Squeezy as our Merchant of Record. Lemon Squeezy handles billing and payment collection on our behalf; approved refunds are processed through them back to your original payment method.